RELIABLE SYSTEMS. SUPPORTED PEOPLE.
Bring IT systems, networks, Microsoft 365 and AWS cloud infrastructure together around the way your business operates.
WHAT IS IT & CLOUD SOLUTIONS?
Workbox Solutions provides IT and cloud support for businesses that need connected people, reliable systems and clear technical ownership. Our scope covers systems administration, network and telecommunications services, Microsoft 365 and AWS cloud infrastructure.
WHAT WE CAN HELP WITH
Organise maintenance, user access and routine system management. Give your people a clear route for technical issues, requests and escalation.
Plan and manage connectivity across your offices, sites and users. Review network dependencies, service providers and escalation paths as part of the agreed scope.
Support workplace collaboration, administration and adoption. Align identity, access, devices and Microsoft 365 services with the way your team works.
Plan, migrate and manage AWS workloads around business requirements. Include access, monitoring, costs and recovery responsibilities in the operating plan.
A BETTER STARTING POINT
Identify critical systems, owners and service expectations. Use that picture to prioritise support, maintenance and security work so the important issues receive the right attention.
HOW WE WORK
01
Understand systems, access, risks and current support.
02
Agree on scope, ownership and priorities.
03
Deliver changes with testing and communication.
04
Review incidents, service needs and improvements.
QUESTIONS & ANSWERS
The scope can cover an ongoing support arrangement, a defined project, or a combination with clear responsibilities.
Yes. Agree on a responsibility matrix and escalation process so your team and Workbox have clear roles.
We assess the current environment and define responsibilities across Microsoft 365, AWS, your networks and other providers. The agreed scope sets out the services, access and support required.
Hours, response targets and escalation coverage must be agreed in your service arrangement; they are not assumed.
YOUR NEXT STEP
Let’s talk about your priorities and where we can help.